Usually, a bank card is delivered in 14 days. If the letter with your bank card has been lost by postal services and you have not received it we could resend it once again. To resend bank card would cost 10 EUR, fee would be charged from your account. If you agree with the conditions, write to Mistertango Helpdesk: https://mistertango.freshdesk.com/support/tickets/new and provide the delivery address.