We would like to inform you, that there is no other possibility to getverified - you need to proceed using Mistertango app, this how oursecurity systems work.  

We do recommend:

  • Make sure, that you have downloaded the newest version of Mistertango app.

  • Delete an application and install once again.

  • Turn on the permissions to use camera and microphone.

  • You could borrow another mobile device for verification from someone.

  • If problem remains, please, contact our Support team: https://mistertango.freshdesk.com/support/tickets/new writing an information about mobile phone model and operating system version.

  • Provide us an information which mobile application version you are using.

  • Record your verification process if you have a possibility.